fitness-wellness

Fitness

Personal Training Policies

Payment. VCU Recreational Sports charges a fee for services rendered by our VCU Personal Training team. All services can be purchased online via our Portal. Payment and your Personal Training Client Information must be received before you will be scheduled for an assessment and/or session. Paying a Personal Trainer directly is strictly prohibited; all membership privileges will be terminated immediately.

Expiration. All Personal Training packages expire 180 days from the date of purchase. Personal Training sessions are void after this time period. All Personal Training packages are non-refundable (see refund policy) and non-transferable.

Refund. Personal Training packages are non-refundable except in cases of; termination of university employment; formal leave of absence and sabbaticals (documentation is required); changes in medical condition resulting in physical limitations (physician letter required). Refunds will not be given to students who graduate and have not completed their sessions.

Late Arrival. If you arrive more than 15 minutes late for the scheduled appointment, forfeiture of the session will result and the Personal Trainer has the right to leave the premises. All sessions are scheduled for 60 minutes and will end one hour from the scheduled start time.

Cancellation. If you must cancel or reschedule a training session, please notify your Personal Trainer by phone and/or email at least 24 hours in advance of the scheduled training session.Training sessions that are rescheduled or canceled by the client with less than 24 hours notice will result in forfeiture of the session.

Registration. The completed Personal Training Client Information (along with payment) must be received before you will be scheduled with a VCU Recreational Sports Personal Trainer. The completed Personal Training Client Information can only be completed online. Upon receipt of these materials, a member of our staff will contact you via email and/or phone within 72 hours to schedule your initial appointment.

Group Training Registration. The completed Personal Training Client Information (along with payment) must be received from each client before a group training will be scheduled with a VCU Recreational Sports Personal Trainer. The completed Personal Training Client Information can only be completed online. Upon receipt of these materials, a member of our staff will contact you via email and/or phone within 72 hours to schedule your initial appointment.

Group Training Cancellation. If one client cancels within 24 hours of a scheduled group session or simply does not show, the session may continue with the remaining client(s). The session will still count toward the package balance for each of the clients.